Minimal cost to support an in-house Web Team
Some of the roles in the example below are overlapping, in most cases you would also have senior or junior positions to accomplish some of the tasks assigned in the work order.
The salary figures below were gatherd by using the site Glassdoor and reflect the yearly national average salary as of May 2017.
| Job Titles with Salaries - Percentages based on an income of $100,000 | IT Support Package - Coverage Percentage |
|---|---|
|
IT Project Manager - $98,552$98,552
Web Designer - $47,281$47,281
Web Developer - $66,238$66,238
Graphic Designer - $51,360$51,360
Software Engineer - $95,195$95,195
Content Writer - $32,000$32,000
Marketing Manager - $81,397$81,397
System Administrator - $65,273$65,273
|
Yes - Included in Package100
Yes - Included in Package100
Yes - Included in Package100
Yes - Included in Package100
Yes - Included in Package100
Yes - Included in Package100
Yes - Included in Package100
Yes - Included in Package100
|
General IT Support Questions
- What if I just have questions?
- How do we contact you for Support?
- How are Work Orders Processed?
- Should I add ADA to my IT Support Package?
You can email us 24/7 or use our Contact Us form to reach a certain department. During Business hrs you can call (443) 906-0077, leave a message and one of our account reps will contact you back to discuss your situation.
During our business hrs you can call your account manager and during non-business hrs you can contact us via email whenever you have an issue or need an update done. Your request will be forwarded to your account manager and put in the queue to be assigned to a developer. Once the developer receives your request they will contact you and inform you of the time needed to do your request. Once you approve that time they will complete your request and you will receive an email with the task marked complete.
Your account managers will gather all your requirements and create a SOW with a weekly deadlines and expectation. Each one of the deadlines will have a task completed until all the tasks on the checklist are complete and the work order is signed off on. If you have any changes from the initial scope of work outlined in the SOW then a change request will be issued and need to be authorized by you to be added to the initial Work Order.
If your site falls under the guidelines that require your site to be ADA Complaint I would highly recommend using one of those plans. They include monthly scans to make sure your site stays compliant. If you have any questions about that you can go to the ADA Compliancy FAQ.