General Maintenance Questions
- When will you be available?
- How does it work?
- Is there a limit to what you will do?
- Should I go with ADA version of Maintenance?
24/7 - We use a ticketing system that allows your request to be tracked.
You can contact us via email whenever you have an issue or need an update done. Your request will be forwarded to our team and put in the que to be assigned to a developer. Once the developer receives your request they will contact you and inform you of the time needed to do your request. Once you approve that time they will complete your request and you will receive an email with the task marked complete. Of course you can also go to the site and see it updated there as well.
Yes and No there is no limit to what we can provide you on your current site as it pertains to updating it but there is a limit to what we can do in creating new applications or adding certain functionality to your site that might be out of control. We would contact you with an explanation and a follow up phone call if that ever happens
It depends on, if you want that feature or not. If your site falls under the guidelines that require your site to be ADA Complaint I would highly recommend using one of those plans. They include monthly scans to make sure your site stays compliant. If you have any questions about that you can go to the ADA Compliancy FAQ.